Contact Us
1015 West Lynn St, Austin, TX 78703
We want you to be completely satisfied with your purchase. If something isn’t right, we’re happy to help.
Returns are accepted within 15 days of delivery.
Items must be:
Unworn
Unwashed
In original condition
With original tags attached
Items that do not meet these conditions may not be eligible for a refund.
The following items are final sale and cannot be returned or exchanged:
Sale or clearance items
Gift cards
All items purchased on sale are considered Final Sale and are only eligible for return in the case of noticeable product defects.
To request a return:
Contact us at Howdy@manana.co
Include your order number and reason for return
We will provide return instructions within 1–2 business days
A fixed return shipping fee of $5 will be applied per return.
The return shipping fee will be deducted from your refund once the return is processed.
Original shipping charges are non-refundable, unless the return is due to a damaged or incorrect item.
We are not responsible for lost return shipments once the return has been dispatched.
Once your return is received and inspected:
Approved refunds will be issued to the original payment method, minus the $5 return shipping fee.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Customers may choose store credit instead of a refund.
Store credit will include a $10 bonus added to the returned item’s value.
Store credit is:
Issued faster than refunds
Non-expiring
Usable on any future purchase
If you would like to exchange an item for a different size or style:
Please contact us to confirm availability.
Exchanges are subject to stock availability.
If the requested item is unavailable, store credit (with the $10 bonus) or a refund (minus the return fee) will be issued.
If you receive a damaged or incorrect item:
Contact us within 7 days of delivery
Include photos of the item and packaging so we can resolve the issue quickly
Approved cases will receive a replacement or full refund at no additional cost
If you have any questions about shipping or returns, please contact us at:
📧 Howdy@manana.co